10 design principles to help charities build better digital services:

  1. Start with user needs, and keep them involved
  2. Understand what’s out there first
  3. Build the right team
  4. Take small steps and learn as you go
  5. Build digital services, not websites
  6. Be inclusive
  7. Think about privacy and security
  8. Build for sustainability
  9. Collaborate and build partnerships
  10. Be open

From betterdigital.services