As Ecommerce Manager for the British Heart Foundation, the UK’s leading heart health charity, I am responsible for operational success, delivering development and improvement projects, and strategic direction of the ecommerce business to grow revenue, increase profitability, improve customer experience and work collaboratively.
I manage cross-functional teams involving IT, Retail, Digital, Marketing, Fundraising, Logistics, Customer Services and Finance to deliver a range of projects that provide incremental improvements at every stage of the customer journey, including website redesign, drop-shipping, merchandising systems and logistics.
Developed clear understanding of customer segments and customer journeys from across the organisation to ensure that the customer experience on the Online Shop met with expectations and needs of the customer, and delivered upon the organisation’s promise to it’s supporters.
Manage online shop platform (Magento), including: product ranging, marketing initiatives, order management, data transfer and integration, and customer services.
Developed business-wide in-depth analysis and reporting to raise visibility of costs and profitability, deliver improved financial planning and budgeting.
Rebuilding the ecommerce website to Magento 2
Product Managed the rebuilding of the ecommerce website in Magento 2.
- Managed project stakeholders and budget.
- Managed web development agency.
- Liaised with UX Team and Testing Team.
Retail Management Systems Programme
Ecommerce Subject Matter Expert for retail systems replacement programme utilising Microsoft Dynamics AX to replace numerous legacy systems.
- Interface design between AX and Magento, and AX and the warehouse system.
- Requirements for interfaces between Dynamics AX and Magento.
- Stock adjustment logic.
- Product naming convention.
- Order management processes.
Online Shop Website redesign
Delivered website redesign on budget and two weeks ahead of schedule.
- running user testing sessions to identify needs
- identifying a new supplier
- building the requirements
- specifying new funcationality
- managing budget
About the British Heart Foundation
The British Heart Foundation is the UK’s leading coronary charity with the mission of winning the fight against cardiovascular disease and a vision of a world in which people do not die prematurely or suffer from cardiovascular disease.