Week Notes #16

What happened this week…

  • Continuing to send Trustpilot reviews.
  • Dealing with order enquiries from customers.
  • Investigating how the various strands of Finance work together.
  • Met with the Retail Customer Services Manager to talk about a new Customer Services system.
  • Revised and streamlined the RMSP Ecommerce Process Maps.
  • Ecommerce Monthly Management Meeting to discuss Customer Services and Finance barriers.
  • Reviewed the Logistics Process Maps and identified some opportunities for improvements.
  • Fixed an issue with stock level updates.

Read this week…

Doing next week…

  • Sending more Trustpilot reviews.
  • Designing transactional emails for order dispatched, return received and refund sent.
  • Demo-ing Magento for Community Fundraising.
  • Planning Christmas cards sales marketing report.

Interesting stat of the week…

  • The average order value for Christmas cards is £14.95, and the average number of cards in an order is 5.27.

In the not too distant future….

  • Lots of induction meetings for Rebecca.