Weeknotes #17

What happened this week…

• Updated the Ecommerce Projects Roadmap
• Demonstrated Magento to the Community Fundraising Team
• Started building a Weekly Sales and Margin Reporting Dashboard
• Agreed the final Ecommerce As-Is Processes for RMSP
• Prepared the presentation for the Ecommerce Working Group

Read this week…

• Strategize: Product Strategy and Product Roadmap Practices for the Digital Age
• Cognitive bias in user experience
• 27 questions every retailer should be asking their users
• How Google is remaking itself as a machine-learning-first company
• Service Design, A Game Changer
• Think Beyond ‘UX’ – What Service Design Thinking Can Offer Your User Experience

Doing next week…

• Cost Analysis for November
• Planning for improvements to our Customer Services
• Presenting to the Ecommerce Working Group
• Requirements for Community Fundraising Ecommerce Site
• Working on Rebecca’s Induction Plan
• A final push on Christmas Cards marketing

Interesting stat of the week…

• Comparing this November to last November, Pageviews are up 28%, Pages per Session is up 51%, Average Session Duration is up 36%, Conversion Rate is up 52%, Bounce Rate is down 16% and Abandonment Rate is down 11%

In the not too distant future….

• Experience Mapping and Personalisation on the main website to bring more visitors to the Online Shop.

• Category: Weeknotes
• Tag: weeknotes