Week Notes #10

What happened this week…

  • Had a really good meeting with Freshdesk to talk about how we can centralise our customer contact.
  • Had a good meeting with our logistics company and talked about better data, measurement and reporting.
  • Went to Trustpilot Customer Services Training.
  • Brainstormed more digital marketing for Heartfelt.
  • Presented my roadmap for Magento Developments over the next few months.
  • Prepared for some more Christmas Card marketing (Email, getting on screensavers, and telling our corporate partners about our Christmas cards).

Read this week…

Doing next week…

  • Sharing our strategy work with the Retail Director.
  • Improving our reporting workflow.
  • Planning London to Brighton merchandise and marketing for next year.
  • More Ecommerce Process Mapping.
  • More Trustpilot setup and training.
  • Starting to plan an approach for a Customer Services Improvement project.

Interesting stat of the week…

  • Compared to the same week last year, visits on mobile devices have increased 226%, transactions have increased 217%, and revenue 152%.

In the not too distant future….

  • More robust business cases for projects.