Weeknotes #124
What happened this week…
- Set up and test the Central Ordering site.
- Responded to customer enquiries.
- Discussed changes with Ecommerce for RMSP.
- Discussed the adjusted Finance Reports with the AP Team.
- Met with the Retail Customer Services teams to help them with Freshdesk.
- Wrote product descriptions for defibrillators.
- Submitted defibrillator emails for approval.
- Experimented with Power BI for reporting for Customer Services and Ticket sales..
- Updated the Ecommerce Time Tracker.
Read this week…
- Three ideas from the Charity Comms Charity Digital conference
- The 19 Most Important E-Commerce Statistics of 2018
- Change to avert ‘catastrophic decline’ in individual giving, says WaterAid executive
- Psychological Safety: The key to happy, high-performing people and teams
- Exploring Pioneers, Settlers and Town Planners
- World Vision and Their Digital Transformation Journey
- Charities: we need to start with why!
- 10 Hot Consumer Trends 2019
- Design problem statements — what they are and how to frame them
- A Map from Goals, Around Assumptions, Through Tasks, Towards Results
Doing next week…
- Writing more product descriptions for defibrillators.
- Collecting information to support the discussion about moving ecommerce to a different warehouse.
- Writing requirements for automating finance reports.
- Planning activities for selling bought-in goods on Ebay.
Interesting stat of the week…
- Throughout 2018, 87.8% of our customers were from England, 7.5% from Scotland, 3.6% from Wales, and 0.8% from Northern Ireland.
In the not too distant future…
- Discussing genetic testing for heart conditions with a heart nurse.