Week Notes #8

What happened this week…

  • Went to the Commerce Futures event about marketplaces and found out what other retailers think of Amazon.
  • Went to Ecommerce Expo and chatted to people from FreshDesk, Amazon Payments, and Amazon Sponsored Products.
  • Invited candidates for interview as the new Ecommerce Executive.
  • Battled with Amazon in our on-going attempts to get our Seller Account verified.
  • Sent pre-orders of Heartfelt to Gardners for fulfilment (well, I didn’t but people more awesome than me did).
  • Asked Waterstones for a refund for my pre-order of Heartfelt with them but apparently they are really busy.
  • Had September’s Monthly Management meeting to talk about what to do with the Ecommerce Working Group.

Read this week…

Doing next week…

  • Preparing for the Quarterly Performance and Review meeting.
  • Having the Quarterly Performance and Review meeting.
  • Thinking about how we transition project work into everyday business as usual.
  • Preparing for the Trustpilot trial of reviews for the Online Shop.
  • Reviewing the logistics process mapping that we’ve done so far.
  • Meeting with the Senior Marketing Manager to talk about how we can develop a marketing plan for Ecommerce.
  • Discussing process mapping requirements for Ecommerce within RMSP.
  • Interviewing for the new Ecommerce Executive.
  • (And, hopefully selling Heartfelt on Amazon).

Interesting stat of the week…

  • September has been the highest month for donations this year. We’ve had 103 donations totally £987, over double the monthly average.

In the not too distant future….

  • Maybe a test Customer Contact platform for dealing with customer emails and calls and internal requests.