What happened this week…
- Logistics Process Review meeting for Ecommerce and RMSP.
- Began working towards a cross-functional approach to ecommerce marketing.
- Began writing requirements for a Customer Contact Centre.
- Had our Quarterly Performance Review meeting.
- Interviewed three potential Ecommerce Executives.
- Talked more about improving our customer service.
Read this week…
Doing next week…
- Meeting with Freshdesk to talk about a Customer Contact Centre.
- Presenting a roadmap for Magento development work.
- Meeting with our logistics company to review the previous month and plan for the next.
- Designing Ecommerce future states process maps for RMSP.
- Adding to the Ecommerce customer segmentation strategy.
- Trustpilot Customer Services training.
Interesting stat of the week…
- Comparing the last thirty days with the same time last year, our international visitors have increased 59%.
In the not too distant future….
- Testing telesales for Christmas cards.