Week Notes #9

What happened this week…

  • Logistics Process Review meeting for Ecommerce and RMSP.
  • Began working towards a cross-functional approach to ecommerce marketing.
  • Began writing requirements for a Customer Contact Centre.
  • Had our Quarterly Performance Review meeting.
  • Interviewed three potential Ecommerce Executives.
  • Talked more about improving our customer service.

Read this week…

Doing next week…

  • Meeting with Freshdesk to talk about a Customer Contact Centre.
  • Presenting a roadmap for Magento development work.
  • Meeting with our logistics company to review the previous month and plan for the next.
  • Designing Ecommerce future states process maps for RMSP.
  • Adding to the Ecommerce customer segmentation strategy.
  • Trustpilot Customer Services training.

Interesting stat of the week…

  • Comparing the last thirty days with the same time last year, our international visitors have increased 59%.

In the not too distant future….

  • Testing telesales for Christmas cards.