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TED Talks Every Customer-facing Employee Should Listen To

https://freshdesk.com/customer-service-representative/ted-talks-blog/

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Digital Maturity framework

https://www.digitalleadership.ltd/digital-maturity-framework/

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Update: Budget changes to Gift Aid – Charity Retail Association

https://www.charityretail.org.uk/budget-changes-to-gift-aid/

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The Secret to Ant Efficiency Is Idleness

https://www.nytimes.com/2018/08/16/science/ants-worker-idleness.html

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How ‘systems thinking’ can level up your work — and your life

“How ‘systems thinking’ can level up your work — and your life” by Aytekin Tank https://link.medium.com/3vFzmvlu1R

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Just Culture

https://sidneydekker.com/just-culture/

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Charities risk becoming irrelevant, warns new report

https://www.theguardian.com/society/2018/nov/20/charities-risk-becoming-irrelevant-warns-new-report

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Behind the National Trust’s historic digital roadmap | Charity Digital News

https://www.charitydigitalnews.co.uk/2018/11/19/behind-the-national-trusts-historic-digital-transformation/

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Simple ways to keep your digital team adaptable and creative

https://www.charitycomms.org.uk/simple-ways-to-keep-your-digital-team-adaptable-and-creative

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Micromanagement – Wikipedia

https://en.wikipedia.org/wiki/Micromanagement