What happened this week…
- Rebuilt our Trustpilot Performance Report to give more information
- Cycling clothing returns analysis
- Met with the K & T Business Partner to gain support for projects
- Wrote some Frequently Asked Questions
- Reviewed the customer journey for Event participants
- Updated the homepage
Read this week…
Doing next week…
- Competitor Analysis of other charities’ online shops
- Adding more links from the main website
- Corporate Cards feasibility study
- Preparing for the Quarterly Performance Review
- Having the Quarterly Performance Review
- Finance Improvement Meetings
Interesting stat of the week…
- From April to December, our Return Rate was 2.31%, 1.93% were refunded and 0.29% were replaced
In the not too distant future….
- Visiting the warehouse to understand how much space our products take up so we can optimise stock levels.
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