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Roger Swannell

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Month: December 2018

How to build trust at every stage of the customer journey

Roger on 14/12/2018

https://www.smartinsights.com/customer-relationship-management/e-crm-strategy/how-build-trust-every-stage-customer-journey/

PayPal could get big boost from expanded Facebook partnership

Roger on 14/12/2018

https://www.cnbc.com/2018/12/13/paypal-could-get-big-boost-from-expanded-facebook-partnership-analyst.html

Do you know ‘what’ your problem is? – An exercise in herding cats

Roger on 13/12/2018

https://yorkesoftware.com/2017/05/07/do-you-know-what-your-problem-is/

Zoe Amar: How charity leaders are taking digital to the next level

Roger on 12/12/2018

https://www.civilsociety.co.uk/voices/zoe-amar-how-charity-leaders-are-taking-digital-to-the-next-level.html

Elevated Product Thinking

Roger on 12/12/2018

“Elevated Product Thinking” by Kyle Evans https://link.medium.com/epjlopq0zS

Why People Are Saying ‘Thank You’ to Chatbots

Roger on 10/12/2018

Why People Are Saying ‘Thank You’ to Chatbots

Agile for sceptics

Roger on 10/12/2018

“Agile for sceptics” by James Plunkett https://link.medium.com/4deZClmSwS

Charity Digital 2018

Roger on 10/12/2018

“Charity Digital 2018” by Dan Papworth-Smyth https://link.medium.com/uu9GW1hSwS

Pipelines, Platforms, and the New Rules of Strategy

Roger on 09/12/2018

https://hbr.org/2016/04/pipelines-platforms-and-the-new-rules-of-strategy

Internet-era ways of working principles from public.digital

Roger on 09/12/2018

“Internet-era ways of working principles from public.digital” by @jukesie https://link.medium.com/AiuP9RuUvS

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