Schmenner’s Service Process Matrix, with some adaption, offers an interesting model to develop the types of services designed and delivered by charities.
Transforming the third sector doesn’t need a strategy that relies on a single coordinated vision and centralised control, it needs a stigmergy.
Cause-agnostic charities of the future will be innovators for the state and the vanguards of social change
Imagine a future where what we understand of how charities work to make society better is radically different from today.s.
How will charities adopt artificial intelligence in the coming decades and what impact will it have?
Digital transformation isn’t an 18 month IT project, it’s new business models and new world views.
From behind the curve to keeping pace with change in society, the charity sector needs digital transformation.
What does a world with new technologies look like and what might charity’s role in that world be?
Find the right product or digital tool and build your tech stack for you side project or indie maker business.
Almost uniquely British and gradually disappearing from the countryside, the stile is a symbol of a world being left behind.
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Delivering new products that support disadvantaged young people to access opportunities to get support, mentoring, training, and jobs.
Developed products that enabled businesses to access standards information to improve the quality of their processes.
Trustee and finance committee member of a mental health charity that provides support services to the local community
Management committee member of the national governing body for mountainboarding, responsible for strategy and development.
Good product management creates an interface between the organisation and it’s supporters and service users.
Good product management creates integration within the organisation to achieve alignment around meeting the user’s needs.
Good product management iterates on solutions using fast feedback loops to continuously improve as user needs change.