Consumers, users, people, mammals Roger on 13/10/2024 https://russelldavies.typepad.com/planning/2014/06/consumers-users-people-mammals.html
Net Promoter Score for the Nonprofit Sector: What We’ve Learned So Far Roger on 13/10/2024 https://feedbacklabs.org/blog/2015/07/21/net-promoter-score-for-the-nonprofit-sector-what-weve-learned-so-far/
DDAT is a zero interest rate phenomenon Roger on 13/10/2024 https://www.ff.studio/projects/sport-england#ddat-is-a-zirp
Adjacent Possible Roger on 11/10/2024 https://link.springer.com/referenceworkentry/10.1007/978-3-319-98390-5_100-1
The SCARF Model for Psychological Safety in Groups Roger on 11/10/2024 https://commonslibrary.org/the-scarf-model-for-psychological-safety-in-groups/
Government Functional Standard Roger on 06/10/2024 https://www.gov.uk/government/publications/government-functional-standard-govs-005-digital/government-functional-standard-govs-005-digital-html
Justifying design’s impact Roger on 06/10/2024 https://grillopress.github.io/2024/09/25/justifying-ucd-s-impact.html
The Psychology Behind Meeting Overload Roger on 05/10/2024 https://hbr.org/2021/11/the-psychology-behind-meeting-overload