Search for:

Projects
Work
Blog

Search for:

Projects
Work
Blog

Customer journey mapping

Roger on 24/05/2018

Customer journey mapping

Related

Category: Blog
Tag: bhf, customer, customerjourney, mapping

Post navigation

Previous: Previous post: Pwll Y Wrach

Next: Next post: The end of the one stop shop

Popular

Case study on Amazon's approach to innovation and competition in the knowledge economy
Weeknotes 424
Schmenner's Service Process Matrix - but for charities
Weeknotes 423
When the traffic lights go out

Recent

Weeknotes 424
‘Useful work v. useless toil’ by William Morris
Outputs over outcomes
Weeknotes 423
Change is coming, whether higher education likes it or not

Now | Notes | About | Roadmap

Theme by Atomic Blocks.

Sign up for the Irregular Ideas weekly newsletter

It sits beside the crossroads of humanity and technology, and past and future, and watches it all go by.

EmailEnter your email address

No thanks, I’m not interested