Analyze data: Gather and review all available data related to the product failure or poor feedback, such as customer surveys, product reviews, and market research. This will help you determine the root cause of the issue.
Take corrective action: Use the data to identify and implement corrective measures to address the issue.
Communicate with customers: Reach out to customers who had a negative experience and try to understand their perspective.
Reassess and iterate: Monitor how your changes are working, and make adjustments and iterate as needed.
Learn from feedback: Use both negative and positive feedback to make product improvements. Encourage customer feedback and use it to inform future product decisions.