British Standards Institution is the national standards body of the United Kingdom, a globally recognised not-for-profit by Royal Charter producing technical standards on a wide range of products and services with the aim of improving society.
Business ecommerce platform
Improved discoverability of downloadable Standards documents through user research to understand where in business processes Standards are relevant and how business owners and compliance managers search for relevant Standards.
Developed PCI compliant improvements across online and telephone payment mechanisms and server upgrade.
New product proposition
Worked on capability requirements and user journey mapping for a single platform product to replace the suite of seven independent products.
Responsible for user acceptance testing and release management.