British Standards Institution is the national standards body of the United Kingdom, a globally recognised not-for-profit by Royal Charter producing technical standards on a wide range of products and services with the aim of improving society.
My role as Lead Product Manager involves three interwoven focuses; our people, products and practices.
Leading the team of four product managers, I coach them to develop and take good practice with them into the other teams they work with.
Working predominantly on our ecommerce business, I work closely with Marketing, Customer Insights, Content and IT teams to support commercial goals.
Leading on new product development to consolidate the current suite of four products into a single platform and product that serves the needs of multiple customer segments.
Developing a product practice that suits the needs of the organisation, we are evolving towards a double-diamond approach of Discovery, Definition, Development, Delivery to help frame our understanding of the value our work brings to the organisation, make appropriate investment decisions in our products, and work effectively with other teams across the organisation.
Read my blog posts about my work at BSI.