Handling Unplanned Work

roger on 18/01/2019

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Schmenner's Service Process Matrix - but for charities
Case study on Amazon's approach to innovation and competition in the knowledge economy
DigiScot Talk: Asynchronous working as part of a learning culture
How to Tell a Business Story Using the McKinsey Situation-Complication-Resolution (SCR) Framework
Using Trello for task and project management

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