Net Promoter Score Considered Harmful (and What UX Professionals Can Do About It)
“Net Promoter Score Considered Harmful (and What UX Professionals Can Do About It)” by Jared M. Spool https://link.medium.com/qL9gEnjv9X
“Net Promoter Score Considered Harmful (and What UX Professionals Can Do About It)” by Jared M. Spool https://link.medium.com/qL9gEnjv9X
It sits beside the crossroads of humanity and technology, and past and future, and watches it all go by.