Floors I’ve walked on

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Roger Swannell

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Places I’ve been. Floors I’ve walked on.

Schmenner's Service Process Matrix - but for charities
Case study on Amazon's approach to innovation and competition in the knowledge economy
DigiScot Talk: Asynchronous working as part of a learning culture
How to Tell a Business Story Using the McKinsey Situation-Complication-Resolution (SCR) Framework
Using Trello for task and project management

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The ‘Product Vs. Services’ Conundrum
The ‘Product Vs. Services’ Conundrum
Product-Service Hybrids – When Products and Services Become One
A Practical Guide to Combining Products and Services
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It sits beside the crossroads of humanity and technology, and past and future, and watches it all go by.

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