Experimenting with Service Design Blueprinting

As part my attempts to learn about Service Design and implement it as an approach when developing the Ecommerce business I’ve started experimenting with service blueprints.

Service Design Blueprint

As blueprinting is new to me and I don’t fully understand it yet, my approach is to mix what I do know with a waterfall-y approach that includes things like phases and changes over time. This should also help a little with getting it adopted by other people in the organisation as it won’t be such a conceptual leap to something completely new.

I’ll develop the blueprint over time and use it ensure that all the parts of the business are aligned to ensure that we can give our customers the best experience with the British Heart Foundation Online Shop.