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Roger Swannell

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Tag: gov

Most of government is mostly service design most of the time.

Roger on 28/11/2020

Most of government is mostly service design most of the time

Introducing the Institute of Impossible Ideas

Roger on 15/10/2020

“we brought together a group of forward-thinking leaders in local government to ask a bold question: can local authorities work together to design greenfield, full-stack, ethical, scalable ventures that are better than current services and cost less?”

https://blog.wearefuturegov.com/introducing-the-institute-of-impossible-ideas-6192102402c7

https://impossibleideas.wearefuturegov.com/

Introducing a ‘Government as a System’ toolkit

Roger on 10/07/2020

At Policy Lab we are always interested in finding new ways to improve policymaking. We think that future public policy should be more open, inclusive, evidence-based, empathetic and informed by both present and future needs. We also think it is important to share the lessons and tools that we have developed over the years through our practical projects. 

Adaptive State — A podcast about public service in the 21st century

Roger on 26/06/2020

In March 2019, I gave my first hour-long talk at the Service Design in Government conference in Edinburgh — where I tried to express what nearly a decade working to modernise public services in the UK has shown me are just a few of the vital organisational, conceptual and cultural challenges for 21st century government.

Delivering digital service: this much I have learned

Roger on 26/06/2020

20+ years in digital services delivery, this much I have learned…

An update on our Digital Maturity Assessment

Roger on 25/06/2020

The more we’ve used maturity assessments with different organisations, the more value we’ve seen in the approach. They can work effectively as both a research tool at the beginning of organisational design work and as part of a process to identify business, service areas and opportunities, prioritised along with a clear future vision, roadmap and plan for delivering change.

What we’ve learned about preparing for discovery

Roger on 21/06/2020

Over the last year or so, I’ve heard a lot of colleagues in Defra talk about ‘pre-discovery’. They mean it as an additional phase of work to be done before discovery, which leads into alpha, beta and then live.

Product management learning list

Roger on 18/06/2020

Product management learning list

Action is the oxygen

Roger on 14/06/2020

Why service designers and community organisers need to work together to craft next era government

You can’t be half agile

Roger on 13/06/2020

Combining agile and non-agile into a jerry-rigged mishmash misses the point of working in an agile way.

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