Understanding Web 2.0 service models: A knowledge-creating perspective

Understanding Web 2.0 service models: A knowledge-creating perspective

We examined Web 2.0 services that provide different levels of knowledge exploitation and developed a framework for classifying existing service models from a knowledge-creation perspective. More than 1000 Web 2.0 application sites were analyzed and classified. We termed the two types of service platforms: Experience-Socialization and Intelligence-Proliferation. These involved four types of service models that we termed as Exchanger, Aggregator, Collaborator, and Liberator. These models show the diversity of existing Web 2.0 applications and provide a framework for a better understanding of operating patterns and value propositions within the Web 2.0 paradigm.


Knowledge society

Peter Drucker has argued that there is a transition from an economy based on material goods to one based on knowledge. Marc Porat distinguishes a primary (information goods and services that are directly used in the production, distribution or processing of information) and a secondary sector (information services produced for internal consumption by government and non-information firms) of the information economy.

Porat uses the total value added by the primary and secondary information sector to the GNP as an indicator for the information economy. The OECD has employed Porat’s definition for calculating the share of the information economy in the total economy (e.g. OECD 1981, 1986). Based on such indicators, the information society has been defined as a society where more than half of the GNP is produced and more than half of the employees are active in the information economy.

For Daniel Bell the number of employees producing services and information is an indicator for the informational character of a society. “A post-industrial society is based on services. (…) What counts is not raw muscle power, or energy, but information. (…) A post industrial society is one in which the majority of those employed are not involved in the production of tangible goods”.

Alain Touraine already spoke in 1971 of the post-industrial society. “The passage to postindustrial society takes place when investment results in the production of symbolic goods that modify values, needs, representations, far more than in the production of material goods or even of ‘services’. Industrial society had transformed the means of production: post-industrial society changes the ends of production, that is, culture. (…) The decisive point here is that in postindustrial society all of the economic system is the object of intervention of society upon itself. That is why we can call it the programmed society, because this phrase captures its capacity to create models of management, production, organization, distribution, and consumption, so that such a society appears, at all its functional levels, as the product of an action exercised by the society itself, and not as the outcome of natural laws or cultural specificities” (Touraine 1988: 104). In the programmed society also the area of cultural reproduction including aspects such as information, consumption, health, research, education would be industrialized. That modern society is increasing its capacity to act upon itself means for Touraine that society is reinvesting ever larger parts of production and so produces and transforms itself. This makes Touraine’s concept substantially different from that of Daniel Bell who focused on the capacity to process and generate information for efficient society functioning.

Jean-François Lyotard has argued that “knowledge has become the principle [sic] force of production over the last few decades”. Knowledge would be transformed into a commodity. Lyotard says that postindustrial society makes knowledge accessible to the layman because knowledge and information technologies would diffuse into society and break up Grand Narratives of centralized structures and groups. Lyotard denotes these changing circumstances as postmodern condition or postmodern society.

Similarly to Bell, Peter Otto and Philipp Sonntag (1985) say that an information society is a society where the majority of employees work in information jobs, i.e. they have to deal more with information, signals, symbols, and images than with energy and matter. Radovan Richta (1977) argues that society has been transformed into a scientific civilization based on services, education, and creative activities. This transformation would be the result of a scientific-technological transformation based on technological progress and the increasing importance of computer technology. Science and technology would become immediate forces of production (Aristovnik 2014: 55).

Nico Stehr (1994, 2002a, b) says that in the knowledge society a majority of jobs involves working with knowledge. “Contemporary society may be described as a knowledge society based on the extensive penetration of all its spheres of life and institutions by scientific and technological knowledge” (Stehr 2002b: 18). For Stehr, knowledge is a capacity for social action. Science would become an immediate productive force, knowledge would no longer be primarily embodied in machines, but already appropriated nature that represents knowledge would be rearranged according to certain designs and programs (Ibid.: 41-46). For Stehr, the economy of a knowledge society is largely driven not by material inputs, but by symbolic or knowledge-based inputs (Ibid.: 67), there would be a large number of professions that involve working with knowledge, and a declining number of jobs that demand low cognitive skills as well as in manufacturing (Stehr 2002a).

Also Alvin Toffler argues that knowledge is the central resource in the economy of the information society: “In a Third Wave economy, the central resource – a single word broadly encompassing data, information, images, symbols, culture, ideology, and values – is actionable knowledge” (Dyson/Gilder/Keyworth/Toffler 1994).

At the end of the twentieth century, the concept of the network society gained importance in information society theory. For Manuel Castells, network logic is besides information, pervasiveness, flexibility, and convergence a central feature of the information technology paradigm (2000a: 69ff). “One of the key features of informational society is the networking logic of its basic structure, which explains the use of the concept of ‘network society'” (Castells 2000: 21). “As an historical trend, dominant functions and processes in the Information Age are increasingly organized around networks. Networks constitute the new social morphology of our societies, and the diffusion of networking logic substantially modifies the operation and outcomes in processes of production, experience, power, and culture” (Castells 2000: 500). For Castells the network society is the result of informationalism, a new technological paradigm.

Jan Van Dijk (2006) defines the network society as a “social formation with an infrastructure of social and media networks enabling its prime mode of organization at all levels (individual, group/organizational and societal). Increasingly, these networks link all units or parts of this formation (individuals, groups and organizations)” (Van Dijk 2006: 20). For Van Dijk networks have become the nervous system of society, whereas Castells links the concept of the network society to capitalist transformation, Van Dijk sees it as the logical result of the increasing widening and thickening of networks in nature and society. Darin Barney uses the term for characterizing societies that exhibit two fundamental characteristics: “The first is the presence in those societies of sophisticated – almost exclusively digital – technologies of networked communication and information management/distribution, technologies which form the basic infrastructure mediating an increasing array of social, political and economic practices. (…) The second, arguably more intriguing, characteristic of network societies is the reproduction and institutionalization throughout (and between) those societies of networks as the basic form of human organization and relationship across a wide range of social, political and economic configurations and associations”.