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What the heck is User Experience?

Or: a theoretical discourse on the hedonic quality concept of ‘User Experience’.

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Reading Resources

The Strategies Behind Effective User Research

“The Strategies Behind Effective User Research” by Jared M. Spool https://link.medium.com/faO567kilZ

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Making Personas Useful by Making Them Scenario-based

https://articles.uie.com/making-personas-truly-valuable-by-making-them-scenario-based/

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UX Strategy #2.20: Integrating the Kano Model Into Field Research

https://mailchi.mp/276ac90ec693/what-is-your-mvp-214765?e=c4a362cf4a

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Seven not-for-profit websites with great UX

https://econsultancy.com/charity-not-for-profit-websites-great-ux/

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A three-step framework for solving problems 🤔 – UX Collective

https://uxdesign.cc/how-to-solve-problems-6bf14222e424

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UX Tools

https://uxmastery.com/resources/tools/

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Retail UX Playbook

https://t.co/3JCDq8b2IH

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The 80/20 Rule in User Experience – Design at IBM

https://medium.com/design-ibm/the-80-20-rule-in-user-experience-1695de32aaae

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UX and CX: Same Language; Different Dialects

“UX and CX: Same Language; Different Dialects” by Jared M. Spool https://link.medium.com/midYz2tG4U