Weeknotes 147
What happened this week…
- Answered Defibrillator enquires and processed orders.
- Confirmed new online clothing approvals.
- Set up Pier to Pier merchandise on the Online Shop.
- Set up new clothing online
- Wrote interview questions for the customer service system analyst interviews.
- Provided sales reports for the auditors.
- Discussed fraud prevention for online orders.
- Set up the Survival Team on Freshdesk.
- Discussed Ecommerce reporting for RMSP.
- Wrote more handover notes.
Read this week…
- The future of retail in 2035
- Does Decentralization Reduce the Likelihood of a Monopoly?
- The Futures Cone, use and history
- How Asking Works: A Crash Course in Customer Discovery Questions
- Creating a Rebel Network to deliver transformation
- Coaching people through the Change Curve
- What is this ‘AI for Social Good’
- Changing the Weather Inside your Organisation
- Toward abundant systems
Doing next week…
- Answering defibrillator enquiries.
- Switching off Frogmore tickets and L2B Coach Tickets.
- Processing Pier-to-pier orders.
- Handing-over Freshdesk to CSC and IT.
- Completing handover notes.
Interesting stat of the week…
- Comparing Average Order Value from Jan – May 2019 to Jan – May 2018, Mobile has increased 28% from £26.48 to £33.96, desktop increased 63% from £43 to £70, and tablet increased 19% from £31 to £37.
In the not too distant future…
- More blood pressure monitors on the Online Shop.