Weeknotes #93
Last week’s update…
- 11th May
What happened this week…
- Met with a Defibrillator supplier.
- Worked with the UX Team on the final designs for the new Online Shop.
- Defined some of the commercial proposition for selling defibrillators.
- Agreed a direction for Ecommerce for phase 1 of RMSP.
- Fixed automatic replies in Freshdesk.
- Met the new Digital Product Manager.
- Discussed the Stock Adjustment IDD.
- Submitted the Events ChatBot for review.
Read this week…
- Why the ‘working backwards’ method is key to a superior customer experience
- EU regulations on Medical Device Registration
- Underutilisation of public access defibrillation is related to retrieval distance and time-dependent availability
- Launching a Product Soon? Check out: The Ultimate Product Launch Checklist!
- Three (non-pointless) permissioned blockchains in production
- One in five witness someone collapse who requires CPR but the majority do not act
Doing next week…
- Refining the Defibrillator proposition.
- Holding our first monthly product meeting with the Giftware Team.
- Setting up our new Dotmailer account.
- Attending iWeb live.
- Going to a talk about Blockchain in the charity sector.
- Running a Defibrillator customer journey mapping workshop.
- Discussing finance processes for supporting defibrillator sales.
Interesting stat of the week…
- Comparing traffic from the main website to the Online Shop over the previous two weeks of this year to last year, we’ve seen a 36% drop in unique visitors but an increase of 57% in revenue, 71% in transactions, and 146% in revenue per visitor.
In the not too distant future….
- A Defibrillator Marketing Plan.