Business 1

Customer: I’d like to buy a spade please.

Business: Ok, here’s a spade.

Customer: Thanks, bye.

Or

Business 2

Customer: I’d like to buy a spade please.

Business: Why do you want a spade?

Customer: To dig a hole.

Business: Why do you want to dig a hole?

Customer: To set a post for a fence.

Business: Why do you want a fence.

Customer: To make my garden more secure.

Business: Why do you want your garden to be more secure?

Customer: So I can feel safer when I’m at home and protect my property.

Business: These are the products and services we provide: Spades, fencing panels, fence building service, tree planting service, CCTV installation, security patrols.

Customer: Wow, I’ll have…