What happened this week…
- Went to the Pharmacy Show and met four new suppliers.
- Wrote a supplier agreement for a blood pressure monitor supplier.
- Tested the improvements to Donations for the Online Shop.
- Reviewed and rewrote defibrillator web page content ready for sign-off.
- Experimented with a canvas-type format for documenting a piece of work.
- Reviewed the final changes to the AX sales interface.
- Worked with the Infrastructure Team to make changes that will hopefully resolve some issues with Mimecast.
- Completed the half year financial analysis of Ecommerce.
- Created example export files for the Central Ordering Site.
- Discussed working with Service Innovation & Evaluation on a public blood pressure testing campaign.
- Discussed how the NDN can be more user-need driven.
- Fedback on the CPR Chatbot for Restart A Heart Day.
- Onboarded the Ebay Hub team to Freshdesk.
Read this week…
- British Red Cross Ideas Lab
- Radical org change, incremental delivery change
- 7 things the charity sector can learn from GDS
- Crash course in Azure Active Directory
- Lean Product Strategy: balancing ‘value’ and ‘minimums’
- Airbnb and the art of Behavioral Influence
- How to run a successful Design Sprint
Doing next week…
- Reviewing the Christmas card marketing plan.
- Discussing RMSP cutover, stock take, and how to handle sales embargo.
- Writing requirements for getting order cancellations and returns into AX.
- Discussing the next steps for the new tender for the Events clothing supplier.
- Following up with Blood Pressure Monitor suppliers.
- Testing the IT changes for fixing the Mimecast/Freshdesk issue.
- Writing the guide to writing a business case for your defibrillator.
- Adding Donations upsell to the Online Shop.
- Testing Back Order functionality in Magento.
- Looking at Supervisr Rules in Freshdesk to see if they can be more useful.
Interesting stat of the week…
- Since launching the new site, the Conversion Rate has increased 8.91%, the Abandon Rate has reduced by 4.10% and most surprisingly, the percentage of customers registering for an account has increased by 36.36%.
In the not to distant future…
- Selling blood pressure monitors.