As part of Restart A Heart Day 2018 we built a chatbot to find out how much people know about CPR and whether we can help people feel more confident about giving CPR.
Proportion of users completing each step
Over 1,100 people used the CPR chatbot over two days.
Percentage of unique users who triggered the flow more than once
Some of the phrases that re-triggered the flow were responses such as ‘/like’, ‘thanks’, ‘okay’ and ‘thank you’, and answers to the questions which people typed rather than clicking the buttons. Interestingly, these all started with lower case, so ‘yes’ rather than ‘Yes’.
Percentage of people who finished the flow
77.3% of people finished the flow. That’s much higher than I expected. It shows that people are interested in CPR and are comfortable engaging with a chatbot.
Percentage of people who got the right answers
80.9% of the questions the bot asked about how to perform CPR were answered correctly. This perhaps indicates that the questions were pitched at the right level for the knowledge of the participants as we were trying to help them be more aware of CPR rather than test their current knowledge.
Percentage of people how felt more confident about giving CPR
Of all the people that completed each step and got to the end of the flow to answer the last question, 92.2% said they felt more confident about giving CPR. That’s a good thing to achieve.