Net Promoter Score Considered Harmful (and What UX Professionals Can Do About It)
“Net Promoter Score Considered Harmful (and What UX Professionals Can Do About It)” by Jared M. Spool https://link.medium.com/qL9gEnjv9X
Fix your product goals for better human outcomes
“Fix your product goals for better human outcomes” by Rob Boyett https://link.medium.com/BVSak8f88X