I think maybe the biggest realisation and mindset shift for organisations becoming more digital is that nothing is ever finished. This completely changes how an organisation is resourced, how work is planned, and how value is delivered.
Might is a better way to phrase things than Must. Might creates possibility and opportunity. Must limits.
We assume top leaders should be concerned with strategy and the lower ranks should be concerned with operations. Yet strategy is inherently linked with operations. Separating the two is often disastrous.
John Seddon