Week Notes #15

What happened this week…

  • Sent more Trustpilot review requests (1672 sent and 157 received, giving a response rate of 9.39%)
  • Induction planning for our new Ecommerce Executive
  • Refined some requirements for upcoming work on Magento
  • Began moving the Online Shop to cloud hosting
  • RMSP Process Mapping
  • Dealt with lots of customer enquiries

Read this week…

Doing next week…

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  • Discussing the Customer Services Improvements Project with the Retail Customer Services Manager
  • Ecommerce Monthly Management Meeting
  • More planning for the next pieces of work in Magento
  • Investigating how Ecommerce Finance Reporting works
  • Preparing for the Ecommerce Working Group

Interesting stat of the week…

  • The best selling Christmas card has sold the same amount as the thirty-three worst selling cards, the best selling twenty cards (out of 96) account for half the volume of cards sold, which totals 15,527 packs.

In the not too distant future….

  • Focusing and prioritising of projects for the next few months.