They’ll be diverse by default, and without even thinking about it as they’ll all be from different places, different backgrounds, different skills, different ages, etc., just like their customers
They’ll be motivated by achieving outcomes and making a difference rather than being incentivised to look busy and fill hours.
They’ll be self-organising and self-managing, choosing distributed and decentralised leadership over command and control management.
They’ll optimise for consumption rather optimising for production, and they’ll do the hard work to make things easy for their customers over making things convenient for themselves.
They’ll forego fixed process that everyone follows without any opportunity to change for shared knowledge among intelligent people who make good decisions in a safe-to-fail environment where everyone learns, adapts and improves.
I want to work with that team.