Collections | Roger Swannell

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A non-service-designers guide to Service Design

Service blueprint

Everything non service designers need to know about Service Design.

Service design guide

Popular

What’s the difference between a delivery manager, a project manager and a scrum master
Case study on Amazon's approach to innovation and competition in the knowledge economy
Schmenner's Service Process Matrix - but for charities
What's the difference between product manager, project manager and delivery manager?
What's the difference between a roadmap and a delivery plan?

Recent

Bloomsbury Collections – Pedagogies of Collapse
Rough notes on learning Wardley Mapping
What’s the difference between a delivery manager, a project manager and a scrum master
Conceptualising the interrelation between individual and collaborative work
Lots of little theories

Now | Notes | About | Roadmap

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