The 5 Critical Failures of 80% of Customer Experience initiativesThe 5 Critical Failures of 80% of Customer Experience initiatives roger on 04/01/2017The 5 Critical Failures of 80% of Customer Experience initiativesVaguely related posts... Category: Notes Tag: customerexperience, cxPost navigationPrevious: Previous post: 10 Web Design Trends to Try in 2017 – DesignmodoNext: Next post: NHS Babylon app is being trialled in London