The 5 Critical Failures of 80% of Customer Experience initiativesThe 5 Critical Failures of 80% of Customer Experience initiatives Roger on 04/01/2017 The 5 Critical Failures of 80% of Customer Experience initiatives Related Category: Notes Tag: customerexperience, cx Post navigation Previous: Previous post: 10 Web Design Trends to Try in 2017 – DesignmodoNext: Next post: NHS Babylon app is being trialled in London