The digital-first organisation

If digital transformation is about changing old organisation to be more fit for the internet era, then digital-first is about designing an organisation from scratch for the the digital age.

Some of the principle for that might include:

  • Never finished – everything, the systems and tools orgs use, the products and services they deliver, the culture and structure of the org, all of it is never finished. It all requires ongoing investment of time, money, effort and expertise to keep pace with the environment the organisation operates within.
  • Information flows