Using personas

Admin on 26/01/2019

“Using personas” by Peter Zalman https://link.medium.com/oAeLZKvnNT

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Case study on Amazon's approach to innovation and competition in the knowledge economy
How I track my work and learn to focus better
Schmenner's Service Process Matrix - but for charities
What's the difference between a roadmap and a delivery plan?
What's the difference between product manager, project manager and delivery manager?

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