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Reading

The Bots are Here: Leading With Our Humanity in the Age of Automation

What nonprofits need to do to make sure that they are in charge of the bots, not the other way around.
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Can I Trust Chatbots?

Can I Trust Chatbots?

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Reading Resources

Nonprofits Are Adding Bots to their Social Media Teams

Nonprofits Are Adding Bots to their Social Media Teams

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Reading Resources

6 Ways Chatbots Are Changing ways e-commerce Businesses Operate

“6 Ways Chatbots Are Changing ways e-commerce Businesses Operate” by ChatbotNews https://link.medium.com/jPn9C5qM0Y

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Cleo, a chatbot case study: Why brands need to be cautious with comedy personas

https://econsultancy.com/cleo-chatbot-financial-services-persona-marketing/

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Chatbots in 2019 – 5 trends!

https://chatbotsmagazine.com/chatbots-in-2019-5-trends-7c50d3050930

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The 1-Minute Conversational Design Overview

https://chatbotsmagazine.com/the-1-minute-conversational-design-overview-eeea30f9828

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The Ultimate Chatbot UX Design Strategy for 2019

https://chatbotsmagazine.com/the-ultimate-chatbot-ux-design-strategy-for-2019-b77b85e36f5a

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Blog

Chatbots are one-trick ponies

Are chatbots one-trick ponies?

Yes, yes there are.

And that is exactly how they should be.

When we talk about optimising a web page the discussion includes things like focus the content on one topic, remove distractions, and have a single call to action. Web pages are one-trick ponies and that is exactly how they should be.

A chatbot is simply a conventional interface for surfacing organisational knowledge, in much the same way a web page does in more of a static document form. Chatbots work particularly well when the user’s question or job to be done is too complex to be answered by the content on a web page as chatbots are able to guide the user towards the answer and check understanding in a way that web pages can’t. The more focused a chatbot is on helping the user answer their question, the better service it is providing.

To criticise a chatbot for being too focused misses this point.

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Why People Are Saying ‘Thank You’ to Chatbots

Why People Are Saying ‘Thank You’ to Chatbots