Management is an interface and an ethical dilemma

poor management practices is largely affected by the function of management as an interface between two inherently incompatible systems; the individual and the organisation. There is an alienness about each other. An organisation doesn’t have a mind to empathise with the individual and its decisions are often obscured by the regulations of other organisations. The individual (of which there are many and they are varied) has motivations, experiences, feelings, and other stuff going on in their lives that the organisation isn’t aware of but which can affect the individuals work. The manager is expected to represent the interests of the organisation to ensure its success at the cost of the individual if needs be, but at the same time is expected to care about the individuals they work with in order to represent them to the organisation. Management is an ethical dilemma. I can’t think of any other situation in life where a similar interface exists, so it’s hardly surprising that management practice is not achieving what we might hope for it.

Cascading mediocracy 

Three different people have explained managing a team to me as being about being able to let go of work, to allow the team members to do that work that you would have otherwise done even knowing that that won’t do as good a job as you would have.

I don’t accept that. I don’t think managing a team should be about accepting lower standards. If that’s the mindset of managers across an organisation then the more layers of management the organisation has the greater the cascading of mediocracy. And by the time it gets down to the bottom of the organisation the only quality work happens in spite of the mindset.

So, I’m not going to expect or accept that the people I work with will do a worse job than I would have done. I’m going to expect them to do it better than me. But I’m going to have to find ways to help them with that. That’s what management should be about; making the team stronger, more efficient, more effective, helping them level up.

The ECG of projects

I was given some advice about running projects. Just as an electrocardiogram is used for measuring abnormalities in heart rate and rhythm, this ECG helps to ensure the health of the project.

Expectations
Setting clear expectations for the project, it’s time scales, budget, etc., not only prevents surprises it also gets people to support the project and not be so quick to dismiss it when things go wrong.

Communication
Communicating well and often builds confidence in the project. Providing the right kind of information at the right level via a formal means of communication, and talking about the project in an informal way are both vital for getting the message across.

Governance
Good governance is essential. And if the decision-makers have clear expectations and have been communicated to well, then they’ll be in a good position to provide good governance.

Ask yourself:

  • have I set clear Expectations?
  • have I got clear Communication
  • have I got good Governance?

Answer “Yes”, and prevent the project from flat-lining.