Theory, practice, praxis and framing

Put simply: methodology is not, in itself, a theory. And I mean theory in quite a social science way: a framework for understanding peoples’ behaviours and actions. When I see service design in the line of work, it is probably best described as a spectrum of research methodologies or meta-methodologies (as in, it can eat up more focused methodologies and reconstitute them as being part of a whole: ethnography and wireframing can sit in the same box, and become “service design” by dint of the order of deployment and the use of the outputs).

And yet it moves! Digital and self-organising teams with a little help from Galileo

This summer, after a lovely 2 week holiday in Tuscany, I returned to Leeds and straight into a classroom full of government senior leaders discussing agile and user-centred design. Their challenges set me thinking once more about the relationship between technology and social relations in the world of work. One well-known story from the Italy of 400 years ago is helping me make sense of it all.