A framework to help you build meaningful communities Admin on 11/07/2020 We are working on the next iteration of the Canvas and we’d love to include your voice. Tell us about your experience with the Canvas and how we can improve future versions! Read more about the Community Canvas 2.0 project.
A catalogue of things that are stopping change Admin on 09/07/2020 In this post we describe a set of difficult problems. These are cross-government issues that we think civil servants are longing for help with. But these aren’t just problems for the civil service. These are very human problems which will be present in any large organisation.
Theory, practice, praxis and framing Admin on 08/07/2020 Put simply: methodology is not, in itself, a theory. And I mean theory in quite a social science way: a framework for understanding peoples’ behaviours and actions. When I see service design in the line of work, it is probably best described as a spectrum of research methodologies or meta-methodologies (as in, it can eat up more focused methodologies and reconstitute them as being part of a whole: ethnography and wireframing can sit in the same box, and become “service design” by dint of the order of deployment and the use of the outputs).
Six essential mindsets for co-design Admin on 07/07/2020 Elevating lived experienceCuriosityHospitalityBeing in the greyLearning through doingValuing many perspectives
And yet it moves! Digital and self-organising teams with a little help from Galileo Admin on 06/07/2020 This summer, after a lovely 2 week holiday in Tuscany, I returned to Leeds and straight into a classroom full of government senior leaders discussing agile and user-centred design. Their challenges set me thinking once more about the relationship between technology and social relations in the world of work. One well-known story from the Italy of 400 years ago is helping me make sense of it all.
The what, why and how of experience maps Admin on 04/07/2020 An experience map is a tool that helps our clients understand the experience a customer has with their product or service.
Leadership Mindsets for a New World Admin on 03/07/2020 For organizations to be truly effective, leadership can not be confined to the top boxes of the organization chart. When leadership is not a role but a behavior that people practice across the organization, then organizations are better placed to navigate the complexities surrounding us.
Why Government Leaders Need to Become Digital Leaders Admin on 02/07/2020 It gets harder from here. Getting modernization efforts right and avoiding project failures requires that the people at the top of an organization feel comfortable with technology.
Learning and Improving in Complex Systems: Lessons from public service reforms Admin on 01/07/2020 To address complex societal challenges, public services should both meet individual needs, and respond to systemic pressures. This requires leaders to adapt, and ensure they listen to their peers and the citizens they serve as part of the wider system.
Digital transformation is a leadership problem Admin on 30/06/2020 Digital transformation is a leadership problem