This week I did:
I’ve been working on a developing a process for coordinating a product roadmap and delivery plan with the operations of the teams running the training courses for young people. I haven’t quite got the strategy figured out yet but as it shapes up the biggest challenge is going to continue to be how change and adapt quickly to deliver a good enough product just in time for the course delivery.
We discussed the difference between an operating model which explains how things usually work and a support model that explains how to respond when things go wrong, so now we just need to build out those models and make them work in practice.
Why did the chicken cross the road?
I started collaborating with an old friend on writing a children’s book to answer the question, Why did the chicken cross the road? I hand-coded the website in a couple of hours (it loads in 68ms and gets 99 performance grade) and want to use it to try out ideas around ways of writing a book iteratively. The plan is to not have a plan, but to explore and figure where the project goes at each step. At the moment it’s meant to be a read-along story with an adult reading to the child and the child pressing the buttons (which is why the website needs to fast, to avoid frustration), but it might evolve into a story for older children, or into a game, or something we haven’t even imagined yet.
Digital creativity exam
I did my Digital Creativity exam, which finishes the module and means I only have one module and my dissertation left. I really enjoy studying, even though it takes lots of time I get a lot out of the pressure it applies.
This week’s Service Design course was about prototyping. We talked about rapid prototyping of digital services which involves building only enough to test your idea, and then going right back to make an improved version once you’ve gotten the feedback you need. Quite timely, I think, as it’s pretty much the approach we’re taking with Why Did The Chicken Cross The Road.
Upgraded my office
I bought a wireless keyboard which means I can have my laptop monitor up at eye height rather than looking down and getting neck and back ache. If I was still writing about being a Digital Nomad I think I’d use this to talk about how people adapt their surroundings to fit their needs and what that means when your immediate environment is more limiting and changes regularly.
Human-Centered Design Considered Harmful
Donald Norma from NN Group writes about how Human-Centred Design can be harmful when it causes designers to create for a single idealised user and so excluded others. I’ve been thinking (a little) about how the approach of designing for the extreme user and so including everyone else might work in practice. And when I say design I don’t mean ‘what a web page looks like’ (although that is part of it also), I mean how we design systems and structures and organisations to work for everyone.
Computers and Creativity
This wonderful essay by Molly Mielke, a product designer at Notion, asks the question, “How can we push digital creative tools to their full potential as co-creators, thus harnessing the full power of creative thought and computational actualization to enable human innovation?” This idea is interesting to me as I’ve been studying digital media and how it affects creativity.
Welcome to the Experience Economy
The experience economy is where commercial activities move to beyond commodities, products and services. Pine says that the difference between service and experience is how the customer regards their time. When they are accessing a service they want it to be convenient so they spend as little on it as possible. But when they engage in experiences the customer wants to make the most of their time, and will pay more for it. I wonder if the same thinking could be applied to how charities approach how services are delivered?
Speed as a habit
I believe in speed. For the advantage it offers in almost all situations, and for the tendency towards taking action and getting fast feedback that it brings. In this article is Dave Girouard talks about how, “All else being equal, the fastest company in any market will win“. Speed of decision-making is the main topic the article covers, including some of those anxieties we tell ourselves exist as reasons not to make decisions, things like dependencies, perfect knowledge, and understanding impact, all things that apply if the default decision is to not make a different decision anyhow, we just choose to ignore it.