Anne Lind, the head of the national agency in Denmark that evaluates the insurance claims of injured workers and decides on their compensation, had a crisis on her hands. Oddly, it emerged from a project that had seemed to be on a path to success. The project employed design thinking in an effort to improve the services delivered by her organization.
In November we introduced Encore, Spotify’s new approach to design systems. What’s cool about Encore is that it’s not just one thing: it’s actually a family of design systems, managed by distributed teams. In this post, we’ll share what motivated us to create Encore, how it’s structured, and how it’s different from what we’ve tried before.
Design Thinking. Co-creation Workshops. Creative Problem Solving. Brainstorming. Gamestorming. Gamification. Agile Sprints. Storytelling. Human-Centered Design. Rapid Prototyping. Divergent Thinking. Convergent Thinking. Service Design. Lean Process. With so many process options, how should a designer solve a problem?
Our ITX design team has been facilitating and learning from Design Sprints since 2016. Our company’s culture promotes distributed team collaboration but until December of last year, most of our design sprints had been conducted in person. We noticed that this didn’t just happen with Design Sprints; whenever we conducted more in-depth workshops, we tended to host in person rather than online
In How I Stopped Worrying and Learned to Love Design Thinking, I wrote about how I learned to value design thinking and in Five Habits of Design Thinking I explain how you can build the skill of design thinking. But I’ve noticed my students tend to use the term “design thinking” as a synonym for UX/Digital Product Design. This is a dangerous smallification of design and a source of shoddy work.