Month: October 2018

In preparation for the changes in how ATBA-UK will be managed over the next few years I’ve rewritten the ARTICLES OF ASSOCIATION OF ALL TERRAIN BOARDING ASSOCIATION LTD. These will be agreed at the upcoming Special General Meeting where the new directors will be appointed, and will allow them to manage ATBA-UK as an organisation that licenses it’s brand name, competition formats, instructor training courses, etc. rather than one that operational delivers those things itself. It means that any organisation or individual from the mountainboarding community can apply to the ATBA-UK to hold a competition, for example, and be able to use the ATBA-UK name and resources such as banners, insurance, boarderx competition spreadsheet.

As part of Restart A Heart Day 2018 we built a chatbot to find out how much people know about CPR and whether we can help people feel more confident about giving CPR.

Proportion of users completing each step

Over 1,100 people used the CPR chatbot over two days.

Percentage of unique users who triggered the flow more than once

Some of the phrases that re-triggered the flow were responses such as  ‘/like’, ‘thanks’,  ‘okay’ and ‘thank you’, and answers to the questions which people typed rather than clicking the buttons. Interestingly, these all started with lower case, so ‘yes’ rather than ‘Yes’.

Percentage of people who finished the flow

77.3% of people finished the flow. That’s much higher than I expected. It shows that people are interested in CPR and are comfortable engaging with a chatbot.

Percentage of people who got the right answers

80.9% of the questions the bot asked about how to perform CPR were answered correctly. This perhaps indicates that the questions were pitched at the right level for the knowledge of the participants as we were trying to help them be more aware of CPR rather than test their current knowledge.

Percentage of people how felt more confident about giving CPR

Of all the people that completed each step and got to the end of the flow to answer the last question, 92.2% said they felt more confident about giving CPR. That’s a good thing to achieve.

Google is often mentioned for it’s ‘20% time’ where its employees are allowed to spend up to twenty percent of their time working on a side project. Google justifies this through case studies such as gmail which came out of a side project and became one of it’s core offerings. They say it’s one of the things that helps them to remain an innovative company.

But I think the majority of other companies would have a hard time justifying this, and charities would certainly struggle to explain to their supporters why the people that work for it are only delivering to 80% of their capacity and are spending time working on things that ‘might’ pay-off in the future. So, I have a different take on it. Something called ‘Greater Good Time’.

Greater Good Time is about colleagues at charities helping to deliver extra value in existing projects. It’s about making current things better, rather than coming up with future possibilities. It’s about recognising that people have skills and knowledge outside of their day job that can be of benefit to the charity, and if those people are given the opportunity to spread their abilities to other teams, everyone benefits.

If a colleague has skills, knowledge or experience that might help a project be better than it would have been if the colleague didn’t contribute, then there is almost a moral responsibility for that colleague to be part of that project, even though it isn’t part of their day job. Delivering more value for supporters with limited resources is something almost every charity wants to do, and Greater Good Time is a way of doing that.