With version 1 of my Interniser bot deployed to live for the ATBA-UK, I decided to build version 2 to answer my questions about using bots to help with productivity.
For my MVP Productivity Bot I integrated with ToDoIst, Trello and Freshdesk. I use ToDoIst for task management, Trello for managing the progress and status of projects, and Freshdesk for customer service enquiries so being able to interact with them over Messenger showed me that a bot could be used as a single interface for all of these different systems.
As this was a quick MVP I only built the integration to add to these systems, but the API between the chatbot and ToDoIst, Trello and Freshdesk allows for much more control.
The next bot I’m thinking of (Version 3) will be a helper bot and test how bots can be a bit more human and have a long term conversation.