Week notes #98

What happened this week…

  • Met with the Cards team to prepare for Christmas Cards.
  • Discussed building testing a customer services chatbot.
  • Set the Christmas cards advertising budget.
  • Reviewed dropship processes for phase 1 of RMSP.
  • Created banner images for the new Online Shop.
  • Confirmed the license for Magento 2.
  • Wrote descriptions and took photos for Christmas cards.
  • Took part in a card sort exercise for CPR content on the website.
  • Met with iWeb, our Magento agency.
  • Began reviewing the frontend of the new Online Shop.
  • Audited the content for the Selling Defibs onboarding journey.
  • Discussed events merchandise with the Events Team.
  • Met with a new supplier for supporter merchandise

Read this week…

Doing next week…

  • Testing the front end of the new Online Shop.
  • Meeting with the Giftware team.
  • Gathering product information for Defibrillators.
  • Fundraising Innovation Workshop.
  • Discussing setting up Dotmailer for the Online Shop and Selling Defibrillators.
  • Supporting Retail Customer Services to go live with Freshdesk.
  • Gathering product information for the new wedding ranges.Setting up Beating Hearts Ball tickets.
  • Sharepoint training

Interesting stat of the week…

  • Last week, 33% of our customers came to the Online Shop from organic search. That’s a 472% increase on the same week last year.

In the not too distant future….

  • Magento 2 User Guides for Customer Services.