What an interesting day of polar opposites.

Dave Briggs shared his slides on good decision making. I’m normally in complete agreement with Dave, and there’s lots of really good stuff in there… until the approach. I know it’s just an example and context specific, but the idea of treating digital like an IT service desk that is triaging tickets fills me with dread. Better for digital to a strategic partner, be such a part of what everyone does that it’s involved from the start. So many problems occur when digital is looked at as ‘the implementers’ of work that achieves other people’s objectives.

Thought a bit more about ‘just enough’ and ‘good enough’ approaches instead aiming for ‘best’ or even ‘good.