Introducing the good services scale Admin on 26/06/2020 I made a scale to measure the quality of services using the 15 principles of Good Service design. Here’s why. – Lou Downe
Delivering digital service: this much I have learned Admin on 26/06/2020 20+ years in digital services delivery, this much I have learned…
Design an effective hypothesis Admin on 26/06/2020 THIS ARTICLE WILL HELP YOU: Form your own data-driven hypothesisCreate strong hypotheses using “Problem, Solution, Result” frameworkIdentify the components of an effective hypothesis
Blogging and working in the open Admin on 26/06/2020 This is a talk I gave to the GDS product management community a year ago. It’s mostly aimed at other people working in digital transformation of government, but actually I think everyone should blog a bit.
10 experiments you can try to improve discovery Admin on 25/06/2020 Want to improve your discovery? Here are 10 things you and your organisation can try to make your discovery even more valuable, based on a recent retrospective of discovery.
An update on our Digital Maturity Assessment Admin on 25/06/2020 The more we’ve used maturity assessments with different organisations, the more value we’ve seen in the approach. They can work effectively as both a research tool at the beginning of organisational design work and as part of a process to identify business, service areas and opportunities, prioritised along with a clear future vision, roadmap and plan for delivering change.
How to Do Strategic Planning Like a Futurist Admin on 25/06/2020 I recently helped a large industrial manufacturing company with its strategic planning process. With so much uncertainty surrounding autonomous vehicles, 5G, robotics, global trade, and the oil markets, the company’s senior leaders needed a set of guiding objectives and strategies linking the company’s future to the present day. Before our work began in earnest, executives had already decided on a title for the initiative: Strategy 2030.
From Patriarchy To Partnership – The Paradigm Shift Our Organisations Need Admin on 25/06/2020 It’s no secret that the way we’re working isn’t working – Gallup’s latest poll tells us only 15% of employees worldwide are engaged at work; productivity is down; people are burning out at work; technology continues to disrupt the norms. But whether I’m working with large, hierarchical organisations or small, flat startups, I hear the same two complaints.
The Systems Change Framework Admin on 24/06/2020 The Systems Change Framework has been developed as a sensemaking tool to support individuals and collaborations to become more familiar and capable of working in systems and towards systems change. It outlines a structure, process and set of practices which, when taken together, enable a systemic inquiry for systems change.
Five key psychological principles of UX & UI design – Econsultancy Admin on 24/06/2020 User experience (UX) is the most important aspect of any product. Well-designed UX drives user engagement. But badly designed UX doesn’t just cause app abandonment. It’s also been proven to damage your overall brand, making users less likely to engage with you in the future