Week notes #210

This week I did:

Principles for organising 

We were doing some product demos with some volunteers and I picked up on some confusion around how content is accessed in a number of scenarios. I realised that we hadn’t yet defined the principles around how we organise content and so it wasn’t surprising that we couldn’t explain it clearly. 

I spent some time writing about my thoughts on what principles we should use figured out how to split all the variations into six boxes divided by two situations in which content would be accessed and three ways in which it would be used. This gives us clear direction for decision-making.

I gave the solution an amusing nickname. And later when talking about it realised how it makes it easy to get adoption. Having a shorthand phrase for a long explanation means that once everyone understands the explanation the nickname is all we need in order to talk about it. 

Although in total it was probably about half a days work I feel like it demonstrates some of the good practice around getting our thinking straight, having clear guiding principles, and finding ways of communicating better. 

The language we use

I read some of our user research feedback and one of the key points was about making sure the language we use is right for the young people we work with. I think Lou Downes Good Services book is really good for helping thinking about this too. The language we use with young people starts with the language we use with ourselves and our colleagues, and I’m keen to do things like make headings in documents say ‘What problem are we solving?’ rather than ‘Problem statement’.

Why charities exist 

I wrote a bit about the identity crisis of the charity sector when it focuses on the narrative that charities exist to fill the gaps caused by government policy and that instead they should focus on what charities can uniquely do for society, which I think is to bring people together around a cause

Charities in an AI world 

I’ve been working on my essay about the weaponsiation of digital, and blogging some of my ideas along the way, including a quick one about what a future with AI might mean for charities. I also mentioned my idea about solutions in increasing orders of magnitude, so we should be implementing solutions on a 1 – 2 year time scale, investigating solutions for in 10 – 20 years, and imagining solutions for in 100 – 200 years time. 

More accessible today than yesterday

I watched a webinar with Jonathan Holden and Webflow about accessibility. It was really interesting and I learned a lot more about accessibility as a vision and aspiration that just a technical checklist. One of the interesting ideas was that all concepts for websites start out being accessible and the barriers that make site become less accessible are built with every decision that doesn’t consider all of the user’s needs. I did a lighthouse audit on my site, fixed a couple of things and reached 100 on the accessibility score


Thought about:

Where strategy goes wrong

If (and there are lots of other definitions) we say that strategy is ‘where we are now’, ‘where we want to get to’, and ‘how we’re going to get there’, then that creates a conundrum for those setting the strategy. In order to have the impetus to move towards the desired state of being they have to be able to express what isn’t working about the current state, otherwise why would there need to be any movement away from it. But expressing to people that what they do and how they do it is no longer desirable is a difficult thing to say and to hear. I think most strategies and leaders shy away from that. But without it there isn’t motivation to change, why would you if the message you’re getting is that you can carry on doing what you’ve been doing. That’s where strategy goes wrong.

The intersection of introversion and confidence 

Someone I was speaking to described themselves as a ‘confident introvert’, to mean that they feel comfortable talking to people, being assertive, etc. (the kinds of behaviours you might expect of an extrovert), but they need lots of time on their own to recharge afterwards. I guess I could refer to myself in a similar way. I don’t have any anxiety about talking to large groups (perhaps because the introvert in me doesn’t care what they think) but I prefer to spend more time alone than with people. Someone else I spoke to described me as ‘calm’, and I guess that comes from self-confidence in knowing how to deal with all kinds of difficult situations, and perhaps from spending lots of time on my being calm. Anyway, perhaps our use of extrovert/introvert as shorthand for lots of human behaviors, feelings, etc., isn’t always helpful. As is often the way with so much dualistic thinking.

Everybody stalls

I was watching two brothers in a little black car. One teaching the other to drive. They were practicing reversing, getting the biting point, checking the mirrors, feeding the steering wheel through his hands, all going fine… until he stalled. Everybody stalls. I’ve been driving longer than that learner driver has been alive and I still stall. A moment of inattention, too many other things to focus on, and the important part that keeps you moving is the thing that stops you.

For this young learner driver that stop started him crying. Through tears and sobs out came all the times his dad had shouted at him for getting things wrong, telling him he was stupid, a failure. Slowly those feelings were put away again. Not dealt with, not stopped, just put away. He started the car and pulled away with perfect clutch control. 

Every stop is a start. And everybody stalls.

Change your mind

I hear lots of talk about change. I listen out for it because I’m interested in it, but I never hear anything about changing the thinking. I often come back to Pirsig’s point about if you tear down a factory but the rationality that built the factory remains it will just build another factory. I see this as the challenge with digital transformation (or whatever we call it) and changes in response to the pandemic. If organisations do new things with old thinking, the old things will appear again. If you want to change, change your mind. 


And read some tweets:

Words don’t matter, except when they do 

Sarah Drinkwater tweeted, “Are you interested or building tech that’s inclusive, accessible, fair, innovative, not extractive….? If so, what do you call it? Kind of obsessed with how language blocks us; ethics or responsibility don’t resonate with all, and they’re processes we use versus destination”

The replies are really interesting. Lots of clever thoughtful people grappling with the same questions. I think there are two questions here; one about the tech and one about how we name things and communicate about them from a shared understanding. 

For the tech and responsibility question, the aim I would hope is to just be able to call it ‘tech’ because all tech is responsible, ethical, sustainable, etc. Responsible people build responsible tech. So its a people problem (aren’t they all) and the challenge is how we move people from where we are now (a long way away from responsible people building tech) to where tech is responsible by default because that’s how people build it, which takes lots of discussion and is why we need to name things.

I wonder if by naming something we think that we give us shared understanding, but then, as Sarah says, the words get in the way, and we slowly realise that we don’t have a shared understanding so we go looking for more words to have more discussions. The perhaps- useful thing is that we don’t have to have an agreed understanding. Responsible tech can mean what it means to you and you can explore that and build from it. And responsible tech can mean something else to somebody else, and they can explore and build from their understanding. Sometimes we think we need to reach agreement when really what we need is diverse exploration.

Words are the boat that carries us to the other side of the river of understanding, and once there can be left behind as we continue our journey. Intent matters. And action definitely matters. But words don’t matter.

Co-creating the Future

Panthea Lee tweeted, “I’ve architected, negotiated, led a lot of co-creation work. True co-creation. With stakeholders from diverse backgrounds (regionally, economically, politically, culturally) + some that hate each other” and goes on to share some of what she’s learned.

It’s fascinating. I’ve said before how with everything, the more you look the more you see. Everything has deeper and deeper layers and it’s easy to assume that when we say ‘co-creation’ we mean the surface layer stuff of getting people together who wouldn’t normally be together to work on something. Panthea is really clear that that isn’t true co-creation. True co-creation challenges power imbalances, reckons with historical injustices, leans into tension and confronts controversy, and invests resources in standing up what comes out of the process.

I read this and it blows a little bit of my mind. There are so many deeper layers to go into, with co-creation and with so many other things.

Alternative Education 

Ana Lorena Fabrega tweeted about curating a list of alternative education resources around the subject of ‘micro schooling’. It’s the first time I’ve heard the term but |I’m really interested in it. Micro schools typically have fewer students in a class, often of mixed age and ability, and make use of a wider range of educational activities. 

Given the pandemic and the situation of it being potentially dangerous to put large numbers of students all together in the same place at the same time, and being economically unviable to keep all those students at home where they need parents to also be at home, perhaps some models of micro schooling an offer some solutions. It certainly seems to be where adult education is heading but educating young people in this way will have very different challenges.

Personal site stack

Indie Hackers tweeted, “What’s your tech stack for your personal website?”

There are lots of really interesting approaches and wondered what you’d learn if you mapped the approaches against what each person was trying to achieve. For some it’s an intellectual exercise in making different pieces of tech work together, for others it’s about simplicity of use, and for some its about reducing cost (although probably as another intellectual exercise rather than because of the money).

One of the sites mentioned was built using Notion and Fruition. I’m really interested in this approach to building websites, especially for wiki/knowledgebase/note-taking sites. It’s probably the opposite from the completely hand-coded approach and might be really poor for accessibility, SEO, performance and best practices, and those things are worth considering, but as an easy for a group of people to work together in the open it’s pretty hard to beat.

The confusions

People are bad at predicting the future.

Past performance is not related to future behaviour.

But we still look for examples of past performance in order to understand what behaviours to expect in the future.

Humans are pattern matching creatures who correlate unrelated events.

Easy metrics are often used to try to understand behaviour.

Short term patterns are used to predict long term behaviour.

Applying patterns to different settings doesn’t provide predictability.

We like to maintain the status quo . Because it offers less of a threat than change.

We make bad decisions because of that fear.

Potential is a better indicator of future behaviour. And potential comes from attitude, which is indoctrination and environment.

If we realise how bad we are at predicting the future we’ll stop looking at the false clues and look at the ones that truly matter.

https://podcasts.google.com/?feed=aHR0cHM6Ly9yc3MuYWNhc3QuY29tL2FraW1ibw&ep=14&episode=NmZkMTM3OGItYTBlYy00ZmIzLTgwOTEtYTEwZmY2YTJkZmM4