Health Help Now should have been a bot

Health Help Now is the NHS’s new website that helps people diagnose symptoms and select the appropriate service to get help, e.g. Pharmacy, GP, A & E.

Given that it uses simple logic to take the visitor through steps to reach a limited number of conclusions it could easily be a bot as well as/instead of a website. Then people could access the service using Facebook Messenger, WhatsApp, SnapChat, etc.