Creating new collaborative organisations to operate shared services
I joined the Southwark and dxw team working on affordable housing monitoring for a two day workshop. The aim of the workshop was to spend some time documenting and discussing different approaches to developing the work beyond alpha. The alpha team had also been thinking about how cooperation between local authorities could work and the potential for reuse.
People Aren’t Sick Of Change. They’re Just Sick Of Change Programmes
We are sometimes told that people will resist our ‘change efforts’ or even need to be assessed for their ‘change readiness’. Change readiness, in case you’ve not had the pleasure, is the “ability to continuously initiate and respond to change in ways that create advantage, minimize risk, and sustain performance.”
Adaptive State — A podcast about public service in the 21st century
In March 2019, I gave my first hour-long talk at the Service Design in Government conference in Edinburgh — where I tried to express what nearly a decade working to modernise public services in the UK has shown me are just a few of the vital organisational, conceptual and cultural challenges for 21st century government.